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LX-LAB Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from WWW.LXLAB.LONDON (the “Site”).




When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:


  •  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

  • Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  •  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information, email address, and phone number.  We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


You may register to join LX Lab directly via the website or by logging into your account with a third party social networking service ("SNS") via our website (e.g. Facebook, Google, or other third party services that let you sign in using your existing credentials with those services). If you choose to register via an SNS, or to later link your LX Lab account to your account with an SNS, we will use the Personal Information you have provided to the SNS (such as your name, email address, gender and other information you make publicly available via the SNS) to create your account. Note that the information we collect from and through an SNS may depend on the privacy settings you have set with the SNS and the permissions you grant to us in connection with linking your account with the Service to your account with an SNS. Other than what we may share with the SNS as described below, the Personal information an SNS has about you is obtained by the SNS independent of our Service, and LX Lab is not responsible for these settings.


LX Lab may also permit additional interactions between it and a third party website, service, or other content provider, such as enabling you to "like" or share content to a third party SNS. If you choose to "like" or share content, or to otherwise share information from or via our Website with a third party site or service, that information may be publicly displayed, and the third party may have access to information about you and your use of our Service (and we may have access to information about you from that third party). These features may collect your IP address; which page you are visiting on our site; and may set a cookie to enable the feature to function properly. Your interactions with third parties through SNS or similar features are governed by the respective privacy policies of those third parties.

You represent that you are entitled to use your SNS account for the purposes described herein without breach by you of any of the terms and conditions that govern the SNS, and without obligating LX Lab to pay any fees or making LX Lab subject to any usage limitations imposed by such SNS. You can disable the link between your LX Lab account and your SNS account at any time by getting in touch with us. Please note that your relationship with any SNS is governed solely by your agreement(s) with such SNS. If your SNS account terminates, then functions enabled through the link between your LX Lab account and your SNS account will terminate as well.




We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).




We share your Personal Information with third parties to help us use your Personal Information, as described above.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our Contact Us page


Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.



When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



We are committed to abide by the regulations in the GDPR, and to the concepts of customer privacy, the right to be forgotten and approach via consent.  We commit that any processing be lawful, fair and transparent and for appropriate purposes.  Data is kept safely and securely and removed when no longer necessary.  When signing up for our mailing list, you expressly agree your contact details are true and correct, and agree to receive regular emails from LX Lab for the purpose of marketing.  You may remove your email from this list at any time using the unsubscribe link found in the newsletter or by contacting us directly.  Any marketing that is actively signed up for is designed in an appropriate and respected manner.  Contact details are held securely by LX Lab and appropriate third party platforms required to perform the marketing and not shared or sold to other marketers.



For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

LX Lab, First Floor, 85 Great Portland Street, London, W1W 7LT, United Kingdom

Privacy Policy
Data Protection



  1. The owner of this website is Lolo Creative Ltd T/A LXLab.London.

  2. Your contract for purchases made through the Site is with LXLab.London.

  3. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

  4. No contract for the sale of any product will subsist between you and LXLab.London until LXLab.London dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by LXLab.London of your offer to buy goods from LXLab.London or a third party supplier that is engaged on your behalf by LXLab.London (whether or not you receive that e-mail).

  5. You agree that e-mail can be used as a long-distance means of communication.

  6. This confirmatory e-mail will contain all relevant statutory information concerning your contract.

  7. The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended from time to time without notice.

  8. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

  9. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely.

  10. You undertake that all details you provide to LXLab.London for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

  11. You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

  12. If there are any changes to the details supplied by you it is your responsibility to inform LXLab.London as soon as possible.

  13. All purchases are subject to our Refunds and Returns Policy.  Please view this document for further information. Your statutory rights are not affected.

  14. LXLab.London reserves the right refuse any goods which are not returned in mint condition.



  1. This section applies only to the extent permitted by law. For the avoidance of doubt, LXLab.London does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from LXLab.London’s negligence or wilful default, or that of LXLab.London employees, agents or subcontractors or (b) fraudulent misrepresentation.

  2. LXLab.London does not accept liability (except as set out herein) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

  3. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price, if the item(s) has been charged and not dispatched we will cancel and refund your order.

  4. LXLab.London will do its best to correct errors and omissions as quickly as practicable after being notified of them.

  5. To the fullest extent permitted by law, LXLab.London is providing this site and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, LXLab.London does not represent or warrant that the information accessible via this site is accurate, complete or current.

  6. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, LXLab.London shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify LXLab.London of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. Nothing in this clause affects your statutory rights.

  7. You and LXLab.London will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

  8. The products sold on the Site are provided for private domestic and consumer use only. Accordingly, LXLab.London does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss resulting from damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from LXLab.London.


Processing of Orders and Delivery

  1. Credit and Debit cards are debited at the time you place your order on. Displayed prices exclude relevant tax and shipping. These will be added during the checkout process, where any applicable discounts will also be applied. The full price of your order will be displayed before you complete the credit card transaction.

  2. Every purchase you make shall be deemed performed in the United Kingdom. English law shall govern every aspect of contractual agreement concerning purchases made from the Site.

  3. LXLab.London aims to arrange shipment of all ‘in stock’ items within 1 working day of receiving your order. Your order may be delayed if the item is not in stock. Some items may be unavailable and the current stock status is approximate. LXLab.London is not always able to supply dates our suppliers may get an item in stock.

  4. Standard delivery will use Royal Mail 1st Class (or similar) untracked postage.  Delivery should be complete within Royal Mail guidelines which can be viewed here 



  1. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us.

  2. If your delivery address is outside of Great Britain, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; LXLab.London advises each customer to contact their local customs office for further information.

  3. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities and we ask customers to wait up to 10 working days for a successful delivery.

About You Story Submission and Monthly Prize Draw

  1. Upon submission of your story to LX Lab via any means available, you automatically transfer all copyright and subsequent rights to LX Lab for reproduction, publishing of, and editing of, the story supplied.  LX Lab reserves the right to edit the story to fit with certain discretionary requirements of the brand, website, and any publishing platform requirements whilst aiming to keep the subject of the story original.  It is requested that author initials and city of location is proffered upon submission and the user agrees to these being published alongside their story, edited or otherwise.  If no details are given, LX Lab will use the term 'anon' or similar.

  2. One winner will be selected in the first week of each month by representatives of LX Lab, and at their sole discretion, out of entries submitted to LX Lab via any service (social media, email, etc.) within that month.  The winner will be notified via the same entry method and asked to supply a mailing address for the candle to be posted to.  Their will not be a guaranteed choice of which fragrance will be sent.  The winning customer will need to reply within 1 week (7 days) of notice to be eligible to receive the prize.  If LX Lab does not hear back, the winner will forgo all claim to the prize but be unable to withdraw their story and no further winners will be drawn for that month.  No statutory rights will be affected.  No cash equivalent or refund will be given.

  3. Due to the anonymity of the stories, LX Lab will be unable to publish a list of winners current or historic and reserves the right to withdraw this offer at any time.



  1. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

  2. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

  3. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

  4. You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

  5. In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.

  6. Subject to the licence granted to you to use the Site, LXLab.London reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of LXLab.London and its affiliates’ trademarks, trade and business names and service marks under this Agreement will vest in LXLab.London and its affiliates, as appropriate.

  7. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. LXLab.London tracks the electronic ‘fingerprints’ of every order placed on LXLab.London to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

  8. We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:

    • you fail to make any payment to us when due;

    • you breach the terms of this Agreement (repeatedly or otherwise);

    • when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;

    • we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

  9. LXLab.London may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following LXLab.London’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

  10. These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between LXLab.London and you relating to your purchase. LXLab.London advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted. We will store a copy of the contract entered into by you with LXLab.London. You are advised to read (and are responsible for reading) fully all information on this website.

  11. If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected. 

  12. These Terms are subject to the laws and exclusive jurisdiction of England.

Shipping Info
About You T&C